Understanding the Return Policy for Pulse

How do I return or exchange?

We want you to feel confident in your purchase, but if you're not satisfied, here's how to return it for a refund or an exchange: 

Step 1: Check the Return Eligibility 

• Returns must be initiated within 30 days of delivery, and before your first Cardiologist report has been generated.  If the return is initiated after a cardiology report has been generated, you can still return the Pulse, but we will deduct $99 from the refunded amount.  

• You can refer to our complete Terms & Conditions on our website for more details.  

Step 2: Submit Your Return Request 

• Email hello@conneqthealth.com with the "Return Request" subject line and include your order number. 

• Our team will provide you with a paid return shipping label and confirm the amount of your return. 

Step 3: Prepare Your Return 

• Securely pack the product in its original packaging. 

• Label the package using the paid shipping label the Customer Service team provided. 

Step 4: Refund Process 

• Once we receive your return, we’ll process your refund. 

• Refunds will be issued using the original payment method. 

• Please allow 7-10 days for the credit to appear on your account. 

If you have any questions or need assistance with your return, please contact our customer support team at hello@conneqthealth.com or 1-234-CONNEQT (1-234-266-6378).