Inconsistent Readings

If your CONNEQT Pulse readings seem inconsistent, there are several steps you can take to troubleshoot and ensure accurate measurements. Inconsistent readings can often be resolved with simple adjustments.

1. Ensure Proper Cuff Placement

Incorrect cuff positioning is a common cause of inconsistent readings:

• Placement: Position the cuff on your upper arm, ensuring it’s level with your heart.
• Fit: The cuff should fit snugly but not be too tight or loose. Use the size that matches your arm circumference.
• Orientation: Follow the user manual to align the cuff correctly with your arm’s artery line.

2. Sit in the Right Position

Your posture during a reading can impact results:

• Sit Upright: Keep your back supported, feet flat on the ground, and legs uncrossed.
• Relax: Rest for 5 minutes before taking a reading, avoiding movement or speaking during the measurement.
• Arm Support: Rest your arm on a flat surface at heart level.

3. Avoid External Factors

Certain factors can affect accuracy. Check for:

• Recent Activity: Avoid taking readings immediately after exercise, eating, or consuming caffeine.
• Room Temperature: Take measurements in a comfortable environment; extreme temperatures can impact readings.

4. Check the Device and Settings

• Cuff Connection: Ensure the cuff is securely attached to the device without air leaks.
• Device Charge: Low battery can sometimes cause inaccurate readings; make sure your Pulse is fully charged.
• Firmware Updates: Confirm that the device firmware is up-to-date through the CONNEQT App.

5. Take Multiple Readings

• Wait 1–2 minutes between readings and take 2–3 measurements in a row.
• Compare the results; use the average for a more reliable representation of your health metrics.

When to Contact Support

If your readings remain inconsistent despite following these steps, contact CONNEQT Support. Provide the following details to help troubleshoot the issue:

• A description of the inconsistency (e.g., unusually high or low readings).
• Frequency of the inconsistent readings.
• Confirmation of any troubleshooting steps you’ve already tried.

By following these steps, you can resolve most inconsistencies and ensure your Pulse provides the accurate, reliable insights you need to monitor your health. For further guidance, consult the User Manual or visit the Support Center.